Time-Of-Use (TOU) Customer Choice

TOU Customers

If you are a residential or small business customer that pays Time-of-Use (TOU) electricity prices, you can choose to switch to Tiered prices beginning November 1st, 2020.

If you want to continue paying TOU prices, no action is required.

To switch from TOU to Tiered prices, you must notify the Fort Frances Power Corporation by completing an election form. The election form can be downloaded using the link below. The completed form can be e-mailed to hydrorates@fortfrances.ca or placed in our drop box, located outside of our office. Customers can also use the e-billing portal to submit the pricing plan change request through the self service form. The Fort Frances Power Corporation will begin accepting election forms on October 13th, 2020. There is no deadline. You can ask to switch at any time.

Since June 1st, 2020, customers on TOU have been paying a fixed electricity price of 12.8 ¢/kWh for all hours of the day (known as the COVID-19 Recovery Rate) which the government put in place as part of the its response to the COVID pandemic. This fixed price ends on October 31st, 2020. On November 1st, 2020, the TOU prices approved by the Ontario Energy Board (OEB) will replace the fixed price.

If you would like to learn more about your pricing options, visit www.oeb.ca/choice or click on the TOU Customer Choice Q&A link below.

TOU Pricing

Resources

Please add the "FF" prefix to your meter number while using the Self Service option.